faq
Design
- Who designed the watches?
- Are the watches waterproof?
- Does it have a back light function?
- How do you change the time and date on V01EL?
- The V02 looks great but how does it work?
- I have small wrists, will it look good on me?
- How do you change the strap and buckle?
- I love your design, will there be more new stuffs coming out?
- Can I have a different watch strap?
Maintenance
- What if there are some problems with my watch, where can I go?
- What type of battery you use on your watches?
Warranty
Delivery
- Where do you send out your products?
- How much is the shipping cost for the delivery?
- How long will it take to have my watch?
- I’m thinking of buying a watch as a gift, does it come with a gift-wrap?
Order
- Where else can I buy your products?
- I have made a purchase on your website, but I would like to amend some details. What can I do?
- I have made a mistake on the purchasing, is it possible cancel the order?
Payment
How long will it take to have my watch?
Normally we ship your order within a few working days after receiving the web order, and the delivery should take around 3-5 days so ideally you receive your order within one week. However, packages can get delayed due to custom clearance at destination, so please allow up to 2 weeks. For smaller orders below 120 Euro we use registered airmail instead. The delivery time may take up to 3-4 weeks to regions outside Asia.
If you need a fast delivery, please contact us on info@voidwatches.com before ordering. We're more than happy to help speed things up!
For further details, please refer to Terms & Conditions.